Privacy Policy

Privacy Policy

Effective Date: 11/3/2026

 

This “Privacy Policy” describes the privacy practices of EPI Limited Partnership and our subsidiaries and affiliates (collectively, “EPI”, “we”, “us”, or “our”) in connection with our properties and physical locations, our websites, mobile applications, other online properties or services that we own or control and that post or link to this Privacy Policy, and our related products and services. This Privacy Policy applies generally to our operations, including our Arizona and California properties, and includes state-specific provisions below. We may provide supplemental notices for particular interactions, such as employment-related interactions, and those notices will govern in that context.

 

  1. Information We Collect
  • Business and personal contact information, such as your name, postal address, email address, telephone and mobile number, employer or work information, and similar identifiers.
  • Application, tenancy, occupancy, and property-management information, including rental or lease applications, maintenance and showing requests, site reservations, Tenant Web Access registrations, correspondence, household and occupant information, and records relating to your tenancy or use of our properties.
  • Financial and commercial information, such as stated income, financial account or payment-card information, rent, fees, deposits, payment history, and transaction records.
  • Government identification and other sensitive information, where applicable, such as Social Security number, tax identification number, driver’s license or other government identification, account credentials, financial information, and information used to verify identity or eligibility.
  • Consumer-report and screening information, such as credit, background, rental-history, and related information obtained from consumer reporting agencies or screening providers.
  • Internet or electronic activity generated through ordinary operation of our websites or systems, such as IP address, browser type, device information, pages viewed, referring URLs, dates and times of visits, and similar technical information.
  • Content and communications you provide, including text, images, audio, video, files and associated metadata, questions, feedback, and other correspondence.
  • Profile, registration, preference, and demographic information, such as account information, photograph, marketing preferences, city, state, country, postal code, age, or gender where you choose to provide it.
  • Information from social media platforms and other sources, which may include service providers, screening providers, payment processors, government or public records, affiliates, and other third parties where permitted by law.

 

  1. Cookies and Automatically Collected Information

When you visit our websites, we and our service providers may automatically collect certain technical information about your device and use of the websites. We may use cookies and similar technologies that are necessary or useful to operate and secure the websites, remember preferences, understand basic website use, and improve our services. EPI does not currently use personal information for cross-context behavioral advertising and does not use advertising or tracking technologies for the purpose of selling or sharing personal information. Most browsers permit you to block or delete cookies, although doing so may affect website functionality.

 

  1. How We Use Your Information
  • Provide, operate, maintain, secure, and improve our properties, websites, accounts, and services.
  • Deliver service-related text messages, calls, emails, notices, and other communications.
  • Process rental and lease applications, screen applicants, verify identity, income, eligibility, and other application information, and prepare, administer, and enforce leases and rental agreements.
  • Process rent, fees, deposits, refunds, and other payments; maintain accounting records; and collect past-due amounts.
  • Manage tenancies and property operations, including maintenance requests, showings, site reservations, resident or tenant portals, entry and safety notices, community rules, occupant records, and related records.
  • Respond to inquiries, provide customer support, and maintain user profiles and accounts.
  • Send marketing or promotional communications where permitted by law and consistent with your preferences.
  • Authenticate users, prevent fraud, maintain security, investigate misuse, protect rights and property, and enforce applicable terms and agreements.
  • Conduct internal analytics, research, audits, reporting, and business planning, including creation of aggregated or de-identified information.
  • Administer insurance and evaluate or complete financings, sales, mergers, reorganizations, or other business transactions.
  • Recruit and evaluate job applicants, subject to any employment-specific privacy notice we provide.
  • Comply with applicable law, legal process, regulatory requirements, and lawful requests from governmental authorities.
  • Use information for other purposes disclosed to you at collection or with your consent.

 

  1. How We Disclose Personal Information

We do not sell personal information or permit service providers to use EPI personal information for their own marketing purposes. We may disclose personal information as reasonably necessary for the purposes described in this Privacy Policy to:

  • Service providers and contractors that perform services on our behalf, including screening companies, payment processors, software and hosting providers, communications vendors, collection agencies, professional service providers, and insurers.
  • Affiliates and related property-owning or operating entities for the purposes described in this Privacy Policy, where applicable.
  • Professional advisors, lenders, auditors, attorneys, accountants, and other parties that provide professional or financial services.
  • Government authorities, law enforcement, courts, regulators, and other parties when required or permitted by law or when reasonably necessary to protect rights, safety, privacy, or property.
  • Buyers, successors, financing sources, or other parties involved in a merger, acquisition, financing, reorganization, sale, or transfer of all or part of our business or assets.
  • Other parties with your consent or at your direction.

 

  1. Data Security and Breach Notification

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, use, modification, or disclosure. No security measure is perfect, and we cannot guarantee absolute security. We investigate suspected security incidents and provide notifications to affected individuals and governmental authorities when required by applicable state or federal law.

For Arizona residents, if a security system breach involving personal information is confirmed, we will provide notifications in accordance with Ariz. Rev. Stat. §§ 18-551 and 18-552, including the applicable timing and governmental or consumer-reporting-agency notifications required by those statutes.

 

  1. Social Security Numbers and Records Disposal

We limit the use, display, transmission, and disclosure of Social Security numbers and other sensitive identifiers in accordance with applicable law. For Arizona residents, our practices are intended to comply with Ariz. Rev. Stat. §§ 44-1373 and 44-1373.02. When we dispose of records containing personal identifying information, we use methods designed to make the information unreadable or undecipherable, consistent with applicable state law, including Ariz. Rev. Stat. § 44-7601 where applicable, and the FTC Disposal Rule (16 C.F.R. Part 682).

 

  1. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or disclosed at collection, including legal, tax, accounting, tenancy, lease, reporting, dispute-resolution, and enforcement obligations. Retention periods vary based on the nature of the information, our relationship with you, the purposes for which it was collected, and applicable legal obligations. When information is no longer reasonably necessary, we delete, de-identify, or securely dispose of it in accordance with applicable law and our records-management practices.

 

  1. Your Privacy Choices and Requests

If you have registered for an account with us, you may review and update certain personal information through your account where that functionality is available. You may also contact us using the information below to ask what personal information we maintain about you or to request that we correct or delete it. We will consider reasonable requests subject to applicable law and our legal, contractual, tenancy, accounting, and recordkeeping obligations. We may need to verify your identity or authority before acting on a request.

 

  1. Text Messages, Calls, and Email Opt-Outs

Text messages and calls: We send text messages and place calls using your phone number in accordance with applicable law, including the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC rules. Consent to receive marketing or promotional communications is not a condition of any purchase, rental, or lease where prohibited by law. You may opt out by replying “STOP” or another recognized opt-out keyword, or by contacting us below. Reply “HELP” for assistance. Message frequency may vary and message and data rates may apply. We do not provide mobile phone numbers or text-message consent to third parties for their own marketing purposes.

Email: Our commercial email practices comply with the CAN-SPAM Act. Commercial emails provide a method to unsubscribe from marketing communications. Transactional or relationship communications relating to your lease, account, maintenance requests, or other services may continue where permitted by law.

 

  1. Consumer Reports and Tenant Screening

To the extent we obtain consumer reports or background, credit, or rental-history information from a consumer reporting agency in connection with an application, tenancy, lease, or employment, we obtain and use such information only for a permissible purpose and in accordance with the Fair Credit Reporting Act and applicable state law. If we take adverse action based in whole or in part on a consumer report, we provide the notices required by law. We protect and dispose of consumer report information in accordance with applicable disposal requirements.

 

  1. Children and Minor Occupants

Our websites and online services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without verifiable parental consent, and we comply with the Children’s Online Privacy Protection Act (“COPPA”) and the FTC’s COPPA Rule where applicable. If we learn that we have collected personal information online directly from a child under 13 without required parental consent, we will take steps to delete it.

In the ordinary course of property management, an adult applicant, resident, parent, guardian, or other authorized person may provide EPI with information about minor household members or occupants in a rental application, lease, occupancy record, emergency contact, or other property-management document. We use information about minor occupants only as reasonably necessary to process and administer applications and tenancies, maintain appropriate occupancy and property records, address health and safety matters, and comply with applicable law. If you are a parent or guardian with questions about information relating to a minor, please contact us below.

 

  1. Arizona Privacy Disclosures

Arizona does not currently have a comprehensive consumer privacy statute comparable to the CCPA that grants a general statutory right of access or deletion. EPI nevertheless provides the privacy choices described in Section 8. For Arizona operations, we comply with applicable Arizona privacy, data-security, breach-notification, Social Security number, records-disposal, consumer-protection, and other applicable laws, including the Arizona Consumer Fraud Act and the Arizona statutes identified above.

 

  1. California Privacy Disclosures

This section supplements the remainder of this Privacy Policy for individuals whose personal information is subject to California law.

California Online Privacy Protection Act. Our websites and online services are intended to comply with the California Online Privacy Protection Act (“CalOPPA”). This Privacy Policy identifies the categories of personal information we collect, how we use and disclose it, and how you may contact us regarding your information. Because there is no uniform industry standard for browser “Do Not Track” signals, our websites may not respond to those signals. EPI does not currently use advertising or tracking technologies for cross-context behavioral advertising. Service providers may collect information through our sites as necessary to provide hosting, security, functionality, analytics, or other services to EPI, but we do not authorize them to use EPI personal information for their own marketing purposes.

California Consumer Privacy Act. Based on EPI’s current business operations and the information available to us, EPI does not presently meet the statutory thresholds that generally make a business subject to the California Consumer Privacy Act (“CCPA”), as amended. EPI’s preceding-year annual gross revenue is below the current statutory revenue threshold; EPI buys, sells, or shares the personal information of fewer than 100,000 consumers or households; and EPI does not derive 50 percent or more of its annual revenue from selling or sharing consumers’ personal information. Accordingly, the consumer rights and business obligations created specifically by the CCPA do not currently apply to EPI solely by virtue of this Privacy Policy.

Future or Related-Entity CCPA Coverage. CCPA applicability can change as revenue, data-processing activities, corporate relationships, control, common branding, or other circumstances change. A subsidiary, affiliate, or related property-owning entity may also have separate obligations depending on its circumstances. If the CCPA becomes applicable to EPI or a covered related entity with respect to particular personal information, we will provide the notices and honor the rights required by applicable law. Those rights may include rights to know and access personal information, delete personal information, correct inaccurate personal information, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, use an authorized agent where permitted, and exercise applicable rights without unlawful discrimination.

Sale, Sharing, and Targeted Advertising. EPI does not currently sell personal information and does not currently share personal information for cross-context behavioral advertising. We do not permit service providers to use EPI personal information for their own marketing purposes. If these practices change or if applicable California law requires additional opt-out mechanisms, we will update this Privacy Policy and provide the required choices and notices.

Sensitive Personal Information. EPI may collect sensitive information in ordinary property-management activities, such as Social Security numbers, government identification, financial information, account credentials, screening information, and information about minor occupants. We use that information for ordinary operational and legally permitted purposes, such as processing applications, screening applicants, verifying identity and eligibility, administering leases and tenancies, processing payments, maintaining security, preventing fraud, addressing health and safety matters, and complying with law. We do not use sensitive personal information to infer characteristics for advertising or marketing profiles.

California Minors. Information concerning minor household members may be provided to EPI by an adult applicant, resident, parent, guardian, or other authorized person in connection with property management. This is different from collecting personal information online directly from a child. We do not sell or share personal information of consumers under 16 for cross-context behavioral advertising.

California Access, Correction, and Deletion Requests. Even though EPI does not currently represent that it is subject to the CCPA, California residents may contact us using the information below to ask about personal information we maintain or to request correction or deletion. We will consider reasonable requests subject to applicable law and our legal, contractual, tenancy, accounting, and recordkeeping obligations. If the CCPA becomes applicable, we will implement the request methods, verification procedures, response timeframes, opt-out mechanisms, and other procedures required by the CCPA and its regulations.

Other California Laws. We handle personal information in accordance with other California privacy and data-security laws applicable to our activities, including California data-security and breach-notification requirements and laws governing consumer reports and tenant screening. Other sector-specific or interaction-specific requirements may apply depending on the circumstances.

 

  1. Compliance with Federal Privacy and Communications Laws

We handle personal information in accordance with federal laws applicable to our activities, which may include the Federal Trade Commission Act; the Telephone Consumer Protection Act; the CAN-SPAM Act; the Fair Credit Reporting Act; the FTC Disposal Rule; and the Children’s Online Privacy Protection Act. Other federal laws may apply depending on the circumstances.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, corporate structure, or legal requirements. We will post the updated policy and revise the Last Updated date. We will provide any additional notice required by applicable law when a change materially affects our privacy practices.

 

  1. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

EPI

1370 N. Brea Blvd., #216

Fullerton, CA 92705

info@epi-lp.com

714-738-9092